Avid readers may remember the saga of my lcd screen
early last year. Well, about 6 weeks ago, it died again with no warning. Gahhh. However, learning my lesson this time, I rang Samsung and said "oi, 3 year warranty, this dead, you send new one".
3 days later, a replacement monitor showed up on my doorstep. However, its not new. Its an one, belonging to a Mr Lee originally, which I know because it has his name on the bottom. Figuring they had just stuffed up, I rang Samsung and found that any replacement is "at their discretion" and when its more than a month old, they send a refurbished one.
I have contacted Samsung and said "this is not good enough" and they don't care. I asked ACCC about it, and they sort of shrugged and said "you can try arguing that its not fit for purpose, but its going to take forever and they'll fight you with the argument that they've given you one still - unless their warranty explicitly says they replace it with a new one, the voluntary warranty can be whatever they like".
So. Given that their "3 year warranty" to me says "hey, buy our product, we reckon its good for at least 3 years, and if it doesn't last, then we'll replace it", I am somewhat pissed to be told "actually, we'll just give you someone else's that also broke
" (*) This is the second one that has died, this one lasted 16 months, not 36. I will not be buying another Samsung monitor when this one dies again
as I imagine it will within a couple of months, and I will be avoiding anything else that they make as well.(*) yes, I know that its about the same as being getting mine fixed and given back, but that's not the warranty offered.