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not only but also
I've have... HAD ENOUGH 
19th-Mar-2007 06:14 pm

I finally called telstra after a week of waiting for any feedback (regarding this minor problem). After spending 20 minutes on hold(*) the phone monkey informed me that the escalated call had been closed with the comment "there's nothing wrong at our end".

Bollocks bollocks bollocks.

I'm off to look up iinet's phone number, and put in a complaint with the TIO.

(*) telstra has the worst hold music in the southern hemisphere.
19th-Mar-2007 09:34 am (UTC)
primus tech support was the techno x-files theme on loop
19th-Mar-2007 01:14 pm (UTC)
Sounds like the fun I had when I had a phone problem at the old house in 2004.

Phone didn't work, so I rang Telstra and told them. They said they would look into it. A week later I try to use the phone and it still doesn't work, so I ring Telstra again and tell them.

They said that they checked out the exchange, found nothing wrong, so they closed the defect report and didn't bother telling me. Thankfully I have a friend who at the time was a Telstra sub-contractor, so he looked into it and found it that it was Telstra's fault, and I was able to point them in the right direction and they finally fixed the problem.

I talked about it here and here.
19th-Mar-2007 09:28 pm (UTC)
We're with iiNet, and it slows do a crawl almost daily. Literally so slow that it's cut out. And they also tell us there's no problem at their end. I'd look elsewhere.
20th-Mar-2007 10:32 pm (UTC)
do you know which exchange you're on? I've had problems with adsl because of crappy exchanges before.
20th-Mar-2007 10:16 pm (UTC)
I got a phonecall yesterday around dinner-time. In the background, I could hear dozens of bewildered-sounding Indians.
The pleasant lady offered me $70 credit as a "Welcome back offer" if I switched my home phone back to Telstra. No. "Why not?" she pleaded, "Give it a try for two or three months." She sounded genuinely surprised that I'd turn-down that sort of money...and perhaps a bit desperate, as though hoping to figure-out what on earth drove me to refusing such a fine offer (what am I, mad?!), and why everyone she'd phoned that evening hated Telstra so.

Either she's the by far best actor who I've ever encountered on the phone, or there's a bunch of Indians in a call-centre half way around the world getting shafted so Telstra can emotionally manipulate its former customers.
20th-Mar-2007 10:34 pm (UTC)
If it is a call centre in india, $70 is a /lot/ of money.

But more importantly, I have been told that the measure of how well telstra is doing (I believe this was in mobiles, but i can guess that it applies across the org) is how many new customers sign up. They don't count how many leave. If you leave and signup 2 or 3 times, look at all the new custom they have.
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