I finally called telstra after a week of waiting for any feedback (regarding this minor problem
). After spending 20 minutes on hold(*) the phone monkey informed me that the escalated call had been closed with the comment "there's nothing wrong at our end".
Bollocks bollocks bollocks.
I'm off to look up iinet's phone number, and put in a complaint with the TIO.
(*) telstra has the worst hold music in the southern hemisphere.